Returns Policy
At MS Engines Supply, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return most new, unopened items within 30 days of delivery for a full refund. We’ll even cover the return shipping costs if the return is due to our error (such as receiving an incorrect or defective item).
You can expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you may receive your refund more quickly. This timeframe includes the transit time for us to receive your return from the shipper (typically 5 to 10 business days), the time it takes us to process your return once we receive it (usually 3 to 5 business days), and the time it takes your bank to process our refund request (about 5 to 10 business days).
Returning an item is simple. Just log in to your account, view the order using the “Complete Orders” link under the My Account menu, and click the “Return Item(s)” button. We’ll keep you updated via email on the status of your refund once we’ve received and processed the returned item.
Shipping
We are pleased to offer shipping to virtually any address in the world. However, please note that there may be restrictions on some products, and certain items cannot be shipped to international destinations.
When you place an order, we will provide estimated shipping and delivery dates based on the availability of your items and the shipping options you select. Depending on the shipping provider you choose, shipping date estimates may be displayed on the shipping quotes page during checkout.
Additionally, please be aware that shipping rates for many items we sell are weight-based. The weight of each item can be found on its detail page. To comply with the policies of the shipping companies we work with, all weights will be rounded up to the next full pound.
If you have any questions or concerns about our Returns Policy or Shipping procedures, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you with any inquiries you may have.
You can reach us at +1 (773) 236-1304 or email us at sales@msenginessupply.com. We strive to provide prompt and helpful assistance to ensure your shopping experience with MS Engines Supply is seamless and satisfactory.
Thank you for choosing MS Engines Supply. We appreciate your business and look forward to serving you again in the future.