Refund and Return Policy:
If MS Engines Supply isn’t suitable for you, we ensure a quick and straightforward refund and return process. To get in touch, email sales@msenginessupply.com or use our form:
Contact Us:
To cancel your subscription, it is necessary to contact our customer support team. This can be done by sending an email to our support email address. Once your request has been received, our team will ensure that your subscription is canceled promptly.
Returns must be initiated within 30 days of order delivery. Do not ship your return to us before contacting and receiving approval from customer support. If your item is damaged, broken, disfigured, or melted upon arrival, please contact us, and we will provide a replacement upon reasonable proof. If you’re dissatisfied with MS Engines Supply, at least two of the three MS Engines Supply Products must be fully intact and unopened. Following our instructions, the remaining items must be returned to our facility in their original condition to qualify for a full refund. Return shipping fees from USPS may apply. We will send you a prepaid shipping label if you qualify for a return. In some instances, return shipping fees from USPS may apply. We may ask you to take a photo of your return to help us improve our product. Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval. Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund unless notice of delay is given, and cancellation options are offered.
We strive to offer same-day fulfillment on most weekdays, excluding holidays. If you order Friday night, Saturday, or Sunday, your order will be shipped on Monday.
Orders from MS Engines Supply always ship discreetly in temperature-optimized packaging.
We ship internationally to Canada, Australia, UK, and Europe.
If your item is damaged, broken, disfigured, or melted upon arrival, please contact us, and we will provide a full refund or return upon reasonable proof.
Cancellations must be submitted via email before your order is dispatched from our fulfillment center.
If your package is marked as delivered but can’t be found, call DHL and provide them with your tracking number.
MS Engines Supply is not responsible for lost or stolen packages. We have no control over your package after it is handed to the carrier. Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund unless notice of delay is given, and cancellation options are offered. All returns can be shipped to our Returns Warehouse at:
MS Engines Supply.
Attn: Returns
106 Gateway Rd Bensenville, IL 60106
Phone: +1 (773) 236-1304